Our Approach

We combine our customer-first approach with experience and platform knowledge to create solutions that bring together sales operations and business strategy

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Case Study

Powering Enterprise Growth through Commodity Trading and Quoting

A large natural gas supplier successfully completed several acquisitions recently as part of a growth strategy. They engaged MRE to develop an integrated solution to streamline its systems and processes and redefine the customer experience to reduce total cost of ownership.
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Case Study

Improving Revenue and Margin with Standardized Quoting

A global industrial services company was facing challenges related to visibility, optimization and traceability of service quotes provided to customers. MRE implemented an enterprise Salesforce (CRM) with CPQ (configure, price, quote) solution for real-time quoting based on integrated pricing from their ERP system.

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Our Capabilities

Customer Experience

Having a shared view of the customer across the organization allows for sales, marketing, and service to collaborate and provide each customer with a personalized experience.

Complex Pricing

Enable your sales teams with the tools to quote complex deals, maximize revenue, and minimize margin leakage.

Data Architecture & Integration

Gain a single view of the customer, connect disparate processes, and deliver consistent experiences across channels.

Sales Enablement

Use tools to enable sales teams to standardize the organization’s lead-to-cash process, prioritize activities through insight into customer value, and shorten the sales cycle.

Field Service Management

Engage service teams in the field in real-time to enable collaboration, improve customer satisfaction and optimize resources/schedules.

Custom Development

Accelerate time-to-value through agile delivery, prototyping, and optimizing out-of-the-box Salesforce capabilities

The MRE team was knowledgeable, collaborative, and flexible during our engagement. I highly recommend the team for future CPQ engagements - the team demonstrated a deep technical understanding of the technology and captured our business process accurately. Subi Philip, the practice lead has extensive Salesforce domain knowledge which helped assure us that his team would be up for the challenge. I look forward to engaging with the team on future projects.

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Case Study

Redefining User Experience with Salesforce Community Cloud

A large natural gas supplier integrated recent acquisitions as part of its growth strategy to increase and diversify its customers, suppliers, and geographic locations. T​he new solution enabled business teams to standardize and optimize business processes for 17,500+ C&I customers with 30,000+ accounts. ​

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Salesforce Focus Areas

Sales Cloud

Create solutions to increase sales productivity, improve customer service, and optimize deal management to drive more revenue

MuleSoft

Connect data from enterprise applications and devices, on-premises and in the cloud, quickly and securely through various integrations solutions

Configure, Price, Quote (CPQ)

Enable companies to control margin and revenue across through configure, price, quote (CPQ) standardization and automation

Lightning Experience

Deliver streamlined experiences with accelerated time-to-value on Lightning, a modern web development platform.

Service Cloud

Drive customer satisfaction through timely and relevant service and support experiences, enabled through a comprehensive view of the customer.

Community Cloud

Connect with customers and partners with branded portals that enable information sharing, collaboration, and feedback into sales activities in Sales Cloud.

Marketing Cloud & Pardot

Create branded experiences and journeys to engage and delight customers and drive collaboration between sales and marketing

Key Differentiators

Customer Focused

Salesforce Platform Expertise

Energy Industry Experience

Customer Satisfaction Feedback

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Subi Philip Headshot

Subi Philip

Partner, Salesforce Practice
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Customer Experience

We help companies elevate their customer experience by creating brand interactions that evolve into relationships.

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