What We Faced

Challenge


As part of a continuous improvement initiative, Luby’s wanted a reliable method of producing an accurate, comprehensive discovery of their IT assets and environments, and reduce support costs through standardization. A center of interest was the point-of-sale (POS) terminals, which represent a restaurant’s primary form of data entry for daily business. There were instances of different models and configurations for these terminals, which made support and business continuity planning for their restaurants challenging.

Implemented Technologies

Audix Insights™
What We Did

Solution

To address these challenges, Audix Insights™ was deployed on Luby’s network to rapidly discover and gather hardware and software information from each asset. Audix Insights™ provided an asset identification and categorization overnight. In addition, Audix identified key data such as disk limitations and IT asset usage, general and specific environment health, and potential hardware and software trends. Audix then combined the collected data to visualize assets and data categories, metrics, and trends.

What We Delivered

Results

Instead of dealing with an extended discovery period that would delay support, Audix Insights™ quickly scanned the entire IT infrastructure, accumulated POS asset data, and provided meaningful and actionable insights. Audix was also able to rapidly assess the overall state and health of Luby’s IT assets. Audix offered machine learning recommendations as to which devices needed to be replaced, upgraded or fixed based purely on the analytical information received. Windows Event Log data was evaluated and correlated to failed patch events and improper configuration to determine where to focus support efforts.

Key benefits included:

  • Automated process to rapidly gather IT asset intelligence
  • Data converted into actionable intelligence
  • Live dashboard metrics for executives and other decision makers
  • IT asset discovery information at-a-glance with the ability to drilldown into the details

 

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Headshot of MRE Employee Todd Walker

Todd Walker

Director of Custom Development/DevOps/BI/AI
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