Utilities provide essential services such as energy, gas, and water to communities in regulated markets. They are increasingly looking to optimize their operations while reducing impact to the environment through green energy and renewables.
Increasing visibility into operations to control costs, optimize processes, and ensure quality
Connect the ecosystem
Increasing needs to integrate and utilize critical data attributes across the value chain
Enable operations visibility
Increasing customer demand for real-time updates of support requests and field service execution
Enriching customer experience through digital channels with data for decision making, improving satisfaction and retention
Enable companies to control margin and revenue through configure, price, quote (CPQ) standardization and automation.
Engage service teams in the field in real-time to enable collaboration, improve customer satisfaction and optimize resources/schedules.
Business process automation
Automate business processes, eliminating the need for manual processes and spreadsheets. Digitize operational processes to enable ability to measure quality for continuous improvement.
Enhance your existing IT infrastructure to increase network and operational security, reduce costly outages, and ensure successful continuation of business operations.
Connect with customers and partners with branded portals that enable information sharing, collaboration, and feedback into sales activities in Sales Cloud.