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How to Succeed at SaaS – Part 2
Cloud computing and SaaS based solutions continue to gain momentum. The focus has shifted from “Should we go to the Cloud?” to “How do we make SaaS deployments successful?” In this MRE Insights, Emilio Chemali discusses how to qualify if a new application is an ideal candidate for SaaS.
HOW TO SUCCEED AT SaaS – PART 1
With cloud computing gaining more trust and therefore more popularity, so have SaaS based software solutions. These solutions deliver software via the internet with cost and flexibility advantages, making SaaS solutions attractive for software products delivered online.
WHAT’S IN YOUR NETWORK?
So, how do you effectively strike a balance between these two extremes? Monitor and audit your IT infrastructure. The first step to efficiently solving any problem is understanding it.
THE EVOLUTION OF THE MODERN IT INFRASTRUCTURE ENGINEER
The position of IT infrastructure engineer continues to evolve as insatiable consumer demands, novel solutions, and endless complexities are introduced by a continuous stream of emerging technologies. Before the boom in cloud-based technologies, an IT infrastructure engineer’s role was limited to virtualization, storage, networking (WAN/LAN) and data center functions. In this edition of MRE Insights, MRE Director Emilio Chemali illustrates the historical evolution of IT infrastructure engineering, explores the consequential shift in day-to-day responsibilities for engineers, and concludes by speculating on the next wave of innovation: serverless computing.”
THE MISSED OPPORTUNITY: DATA ANALYTICS IN THE IT INFRASTRUCTURE
To stay ahead of issues, we depended heavily on monitoring tools which mostly told us when a device was down. My team would then address the problem and life would return to normal for a while. One unwanted side effect of having the monitoring tools in place was that the number of alerts grew exponentially as our business grew. Despite our efforts to stabilize our customers systems, we were inundated with email alerts from these monitoring tools. I reached the point of either hiring a dedicated person to monitor alerts or find a way to implement automation solutions to find a balance. I felt that automation was the best long-term choice for our team.
USING DATA MARTS TO RESOLVE DATA QUALITY ISSUES
Most businesses have some sort of data repository which enables them to produce operational reporting. Most of these warehouses are multi-generational by nature, meaning they have been developed and populated by multiple generations of business owners, developers, business analysts, data analysts, architects, etc. Many of these repositories do not have or have lost their data governance. So, what happens when this data is incorrect or inaccurate? Do you throw away your multi-year data warehouse investment?
TECHNOLOGY TRENDS DOMINATING CTRM
There are many technologies and trends in the market that are, and will have, a major impact in the commodities market space and the Commodity Trading & Risk Management (CTRM) systems used to manage commodity trading businesses. But what are the right technologies to focus on?
ATTACKING SYSTEM PERFORMANCE ISSUES – STOP ASKING “WHY?”
Failure to guide your resources to answer the right questions does not just slow progress, it will often prevent it! To keep your team focused, it is critical to have a Performance Issue Plan in place and to educate your support team on that plan. This article provides an approach that goes a long way in supporting your technical SMEs rather than distracting them. With the added benefit of allowing everyone involved to know they have contributed to the solution rather than just guessing at it.
ASSESMENTS: A NECESSARY PAIN
It can be painful to see gaps in an IT environment and to recognize the cost and effort to correct it. Whether you want to start an assessment internally or use a third party, you need to establish objectives. Ultimately, what do you expect to gain from conducting an assessment? A good starting point is understanding the levels of maturity of IT Operations Management and then focusing on improvements.