MRE Consulting Provided Rapid IT Infrastructure Asset Intelligence for a Local Charity

Challenge

Upon entering into a Managed IT Services support arrangement with MRE, Interfaith Ministries had no reliable method of producing an accurate, comprehensive view of the state and health of their IT infrastructure.  Users, hardware, asset tags, applications, license models, configurations, and other key data were not current and manually maintained in Word documents and Excel spreadsheets.  Accurate reports of data backup and virus protection also presented a challenge.  Inability to gain insight into their baseline of assets and what needed to be upgraded, procured, and supported did not create opportunities to make effective business decisions.  Without this visibility, it was difficult to establish a starting point for managed services support.