Attacking System Performance Issues – When to Stop Asking “Why?” and Start Asking “What?”

We have all been there – the dreaded “all-hands-on-deck-the-sky-is-falling“ performance issue call. You can predict the play-by-play of what happens next.

The support lead asks why performance is slow. The DBA says the database looks normal, it must be an application issue. The developer says there are no errors in the log, it must be a network issue. The network admin, well, we are still trying to track down who is on-call… but they will eventually let us know it is not a network issue. All the while, people have stopped answering “what exactly is the issue?”

Use the link below to learn more about effectively resolving system performance issues.